§ 13.20.160. Disconnection procedure

Latest version.

A. The employee of the city who is to disconnect service shall, immediately preceding the discontinuance of service, make a reasonable effort to:

1. Contact and identify himself or herself to the customer or responsible person then upon the premises and shall announce the purpose of his or her presence;

2. Identify and record the name of the person contacted;

3. Accept payment of all amounts tendered to him or her which are necessary to avert disconnection;

4. Record statements disputing the accuracy of the delinquent bill;

5. Record statements disputing the accuracy of the utility's findings concerning the cause for discontinuance; and

6. Record statements concerning the medical condition of any permanent resident of the premises.

B. If contact with the customer is not made, the employee shall leave a notice upon the premises in a manner conspicuous to the customer disclosing the date and time of discontinuance and giving the address and telephone number of the city clerk's office where the customer may arrange to have service restored.

(Prior code § 15-208)

                    
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